Frequently Asked Questions (FAQ)
If you’re having trouble connecting your TONEX Plug or TONEX ONE+ to TONEX Control, try the steps below.
- Update to the latest version TONEX Control in the Apple App Store or Google Play Store.
- Make sure to not connect the TONEX device to your iOS device Settings.
- Next, turn on Bluetooth for your iOS or Android device and ensure TONEX Control permission to use it.
- Ensure the TONEX device is not already connected by disabling Bluetooth on any other nearby devices.
- Finally, close/Reopen the TONEX Control app and try again.
Before you can see your Premium Tone Models and Collections in TONEX Control, you will need to register your TONEX product or log into your IK Multimedia account to sync the purchases. Try the steps below to get started.
- Log into your IK Multimedia account via the Menu > Account tab.
- If your Tone Models/Collections are included with your TONEX product, make sure to register when asked after logging in.
- Close the Menu and in the Editor tab the currently loaded Tone Model name.
- Under the My Collections area select Sync Account.
TONEX Plug and TONEX ONE+ can both utilize Bluetooth to both control the different parameters via TONEX Control as well as playback audio from different Bluetooth sources. Follow the steps below to pair your TONEX device as a Bluetooth output device.
- TONEX ONE+:
Hold the ALT button and A/B – BYPASS footswitch for 3 seconds to begin pairing. To exit pairing press ALT or A/B BYPASS again. - TONEX Plug:
Hold the Volume + and Volume – buttons together for 3 seconds to begin pairing. To exist pairing press any control on the TONEX Plug.
When using your TONEX device with different instruments, you may need to adjust the signal that instrument is sending to your Tone Model (post A/D). This can help get a consistent result with different input sources when using a TONEX device.
For example, if you feel the current Tone Model is not being hit as hard, or not producing the amount of drive/gain expected – you can try increasing the Trim value. Alternatively, you can also turn this control down if you feel a Tone Model is reacting with too much gain. For example, if your usual clean preset is getting too close to breakup.
- In the TONEX Control application open the Menu > Settings.
- Find the Input Trim control and adjust this as needed.
While most modern devices are compatible, the TONEX Control application will require Bluetooth 5.0 or later. Bluetooth Low Energy (BLE) support is required. Additionally, your device will need to meet the following operating system requirements.
- Android Devices:
Android devices running Android 14 or later. - iOS Devices:
iPhone and iPad devices running iOS 16.0 or later.
To purchase new Collections, head to the IK Multimedia webstore. Alternatively, you can browse directly on the ToneNET website.
Use the link below to start browsing:
https://www.tone.net/tonex/collections
For further information check the manual section or contact us here.
* TRADEMARK & NON-AFFILIATION NOTICE
TONEX®, AI Machine Modeling™, AmpliTube®, ToneNET™, VIR™ are trademarks or registered trademark property of IK Multimedia Production Srl. All rights reserved.
Mac, the Mac logo, the Audio Units logo, iPhone®, iPod touch®, iPad® are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Windows and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. VST is a trademark of Steinberg Media Technologies GmbH. AAX, Avid, the Avid logo, Pro Tools, and RTAS are trademarks or registered trademarks of Avid Technology, Inc. in the U.S. and other countries.
All other product names and images, trademarks and artists names are the property of their respective owners, which are in no way associated or affiliated with IK Multimedia. Product names and images are used solely for the purpose of identifying the specific products that were studied during IK Multimedia's sound model development and for describing certain types of tones produced with IK Multimedia's digital modeling technology. Use of these names and images does not imply any cooperation or endorsement.
IK Multimedia disclaims any ownership over content uploaded by users to ToneNET, including but not limited to Tone Models, Presets, and any text or symbols that users upload with their content. IK Multimedia does not endorse or represent any users of ToneNET, and any names, trademarks, or tradenames that users may upload with their content on ToneNET should not be construed as an endorsement, association, or affiliation with IK Multimedia. Users represent and warrant that they own or are licensed to use all intellectual property, including copyrights and trademarks, in any content that they upload. IK Multimedia disclaims that any content uploaded by users is non-infringing. Please see the ToneNET Terms of Use with ways that you can notify us if you believe content on ToneNET infringes your rights.
